Conditions of sale
Order confirmation
By signing the sales contract with Pergolas Signature, you accept the General Conditions of Sale. They are detailed in the contract, and also displayed on our website and in store. The price invoiced is the one displayed, less the applicable discounts if any.
Order cancellation
After the contract is signed and the deposit given to Pergolas Signature, no order cancellation will be accepted. The deposit is non-refundable. It represents a guarantee of your commitment to your purchase.
Payment method
We accept the following payment methods: credit card (Visa, American Express or Mastercard), cash or bank transfer.
We will not deliver the order until full payment has been received. Payment must reach us at least two (2) working days before the scheduled delivery date. We therefore encourage you to pay on time, to avoid any delay or inconvenience.
Deposit
A deposit of at least 50% is required for any order placed with Pergolas Signature.
We start the order once the deposit has been received. Plan that payment as early as possible, so your order is properly taken in hand.
Late payment
Late payment charges of 2% per month (24% per year) will be added to any overdue account.
A customer in default owes the amount due if a collection action must be taken. That action may be a referral to a collection agency or to a lawyer. The customer also owes the interest and the costs related to recovering the debt.
Respect the agreed terms of payment, to avoid any inconvenience or additional costs.
Delivery delay
Pergolas Signature depends on the delivery schedule of its suppliers. The products offered are therefore subject to stock availability, within a period that is not guaranteed.
A delay or a stock shortage may prevent delivery of an ordered item within a reasonable time. Pergolas Signature then informs the customer and looks for a suitable solution.
The average delivery time is 6 to 10 weeks for "made-to-measure" products. The same applies to products made according to the buyer’s specifications.
Take that time into account in your planning. Call us if you have questions. We keep you informed of the status of your order and we deliver as soon as we can.
Delivery
The customer is responsible for the accuracy of the delivery address and telephone numbers provided. Pergolas Signature cannot be held responsible for delays or delivery failures caused by incorrect or incomplete information.
The customer must ensure that the delivery can be made under appropriate conditions. This includes, without being limited to:
- checking the accessibility of the premises;
- clearing the surfaces where the furniture will be installed;
- confirming the availability of the lift or the loading dock for the goods.
The customer must inform Pergolas Signature of any situation which could prevent a successful delivery. It is also the customer’s responsibility to check the condition of the goods at the time of delivery.
Independent Carrier
Pergolas Signature declines all responsibility for deliveries subcontracted by an independent carrier. Any delay in delivery of a product which has left our warehouse at the scheduled time cannot engage the responsibility of Pergolas Signature. In this case, no compensation will be granted.
Pergolas Signature cannot be held liable either for a problem or a dispute with an independent carrier. For example: a delay, a strike, loss or deterioration of the goods. If a dispute arises, it should be resolved directly with the carrier involved.
Picking up the goods
The customer who picks up the goods at the warehouse or in the store must check the opening hours. He must also have his sales contract in hand and pay the balance of his order beforehand.
The customer who takes possession of his goods must confirm that the items are in good condition. He must report any anomaly immediately to Pergolas Signature staff. He must also inform the staff if the product received does not correspond to the product ordered (incorrect reference, color error, missing item, etc.).
Return, exchange and refund policy
No exchange or refund will be accepted for items marked "final sale". The same applies to custom-made items. These are items customized or made to customer specifications.
Ownership and brand
Under the law in force, products manufactured or sold by Pergolas Signature remain the property of the company until they are paid in full. All articles are protected by the intellectual, artistic, creative and commercial property rights of Pergolas Signature. Any counterfeiting or attempted counterfeiting of these items will be subject to legal action.