Our Guarantee

20 year limited warranty

The 20-year limited warranty offered by Pergolas Signature applies to the components of its products and covers any manufacturing defect, including aluminum.

To benefit from this warranty, the installation of Pergolas Signature products must be carried out by a technician authorized by the company and the warranty only takes effect from the date of installation.

It is important to emphasize that this warranty is extended only to the original purchaser (the "Customer") and is not transferable. Furthermore, the warranty is limited to the price paid for the product.

Finally, it should be noted that the warranty includes the labor of Pergolas Signature authorized installers for a period of one year from the date of installation of the pergola and is applicable only in Canada.

Disclaimer of warranty

  • The warranty offered by Pergolas Signature does not cover damage resulting from unforeseen events or force majeure such as color alteration caused by sun and salt, fires, exceptional climatic conditions (such as deep frosts, violent winds, heavy snow, lightning, heavy rain, freezing rain, hail, hurricanes, ground movements, floods, overflow of any watercourse) or vandalism.
  • Damage resulting from installation carried out by the customer or by a technician not authorized by Pergolas Signature is not covered by the warranty, as is damage resulting from improper storage, improper maintenance or improper use that does not comply with the directives mentioned by Pergolas Signature.
  • The warranty also does not apply to direct or indirect damage resulting from customer negligence, improper maintenance, misuse of the product, including exposure to a direct or indirect heat source, deletions , modifications and/or additions made by the customer, or any weight load on the slats and the structure.
  • direct or indirect damage resulting from movement of a concrete slab or surface on which the Pergolas Signature product is installed is not covered.
  • The warranty also does not apply to motors, lights and other electrical parts installed with the product, installations carried out by an unauthorized technician, assembly and proper functioning of components when installation is not carried out. by an authorized installer of Pergolas Signature, to direct or indirect damage that may be caused by the customer's structure on which the product is installed, to the flow or infiltration of water between the wall and the pergola in the case of installation attached to a building, the costs of packing, dismantling, storage, transport and handling, as well as damage caused to the walls of adjustable blades by the wind.

Motorization warranty

The motor, lights and/or any electrical parts are warranted for a period of five (5) years from the effective date of this warranty when purchased simultaneously with the pergola.

Overdue account

If the customer or the reseller has unpaid debts towards Pergolas Signature, the warranty will be suspended without notice and without delay. The suspension of the warranty will remain in place until the customer or dealer has completely settled all outstanding debts to the satisfaction of Pergolas Signature. It is important to note that the purchase of a replacement part for a Pergolas Signature product will not extend the duration of the guarantee.

Complaint Policy

To make a claim under this warranty, the customer must send written notification by email to Pergolas Signature at info@pergolassignature.ca within 30 days of discovery of the defect. The notification must include the name and address of the customer, a detailed description of the defect, photos, the date of the installation, the date of the discovery of the defect, the address of the installation, the name of the installer , the retailer's address and a copy of the invoice.

Pergolas Signature reserves the right to inspect the structure and the product before deciding if the warranty applies. It is therefore important to avoid any repairs or modifications before Pergolas Signature's inspection, as this could void the warranty.

If Pergolas Signature determines that the warranty is applicable after the inspection, it may, at its option, replace or repair the defective product, or refund the amount paid by the customer for the purchase of the product, all within 180 days following receipt of the warranty claim. Labor costs incurred by Pergolas Signature after one year from the date of installation must be paid by the customer.

If the product needs to be replaced and is no longer available, it will be replaced with a product of equivalent value to the original product.